Frequently Asked Questions (FAQs) For Social Media

How much will I need to spend?
Our service is designed to save you a lot of time from doing your own social media. The minimum we require is 30 minutes to an hour of your time for a monthly call to review performance and help plan for the following month. Then once a month, you'll get new content in your inbox to sign-off. And of course, you'll have plenty of time to get back to us.
Can I still post to our social media accounts?

Yes of course! This is why we plan with flexibility. You can also simply send us a (ad-hoc) weekly bulletin of what's going on and we'll create all the necessary posts to send out. It's your call.

How are you able to understand my business enough to create relevant posts?

We are experienced marketers and it's our job to get to know your business and brand pretty quickly. We get a good idea from looking at your marketing materials and social media; your existing audience & customers; and most importantly - from talking to you and any staff.

Should I just get our Admin, PA or designated marketing person to run our social media?

Obviously this can make financial sense. However, we would urge you to consider these factors: do they have the necessary skills, experience, and time needed to research, plan and then create engaging content? Can this be done without sabotaging the rest of the work they need to do?

I'm thinking about hiring someone in-house to manage my social media.

This is always a viable option. However, calculate the costs of doing so (recruitment fees, training etc...) and it soon adds up! So when you could have a dedicated social media manager for let than £190 month - getting outside support is certainly a cost-effective and stress-free option.

How are you different to other social media agencies?

The main thing that sets us apart is our flexibility. We offer packages that deliver value no matter what the budget. We also have an holistic approach to your social media: so it's integrated with the rest of your marketing and aligned to your business objectives. Finally, we don't hold our clients to long contracts.

Will I be tied into a contract?

No. It doesn't matter what your reasons are to stop using our services. You can cancel any time. All we ask is that you agree to a simple agreement at the start. And to give us a 30 day notice when you wish to cancel. So why not just try us out for a month?

What kind of stuff is in the agreement?

The common points that will make things run smoothly and with no surprises - such as agreed set times for when we will respond on your behalf; when you should expect to receive the monthly content; timings; the sign-off procedure etc. just drop us a line if you would like to see an example copy.

How and when can I contact you?

We see ourselves as part of your extended team, so we like to touch base with you regularly - even if it's just to say 'Hi!'. But if you need to contact us, it is simple. Just drop us a line and we'll get back to you.

 

Frequently Asked Questions (FAQs) For Website Design

How long will it take to design my website?

It depends on the scope of the project and on how soon we can get the information we need from you. But for a standard 5-7 page-brochure website which also requires us to provide the copy – it usually takes around 6-8 weeks.

Why should I choose Sanzen Digital if there is a lower price option elsewhere?

We're proud of the fact that our clients have been happy to pay our fees and have given us fantastic testimonials on completion.

We understand that looking for the best price is important for most businesses - new or established. However an important element that's often overlooked when going on price alone, is the quality of the work supplied.

We strongly believe that you get what you pay for.

And from our experience, especially when we carry out website audits, we encounter businesses who had decided to go for the cheapest option, only to end up paying more because they had to redo sections of their website at a later date or for a completely new site. This is usually when we are approached for help!

Sanzen Digital will always scope the project based on your budget and work with you to have a website which will help achieve your business objectives. At the heart of our approach, we take into consideration key factors such as your target audience; key messages; and your longer term aims. The value of which is fairly reflected in our prices.

The end result is that you will have a website which will engage visitors and help generate leads. Furthermore our guarantees ensure you will get the best customer service throughout the process.

Will you manage my website for me after it has launched?

Yes, we can certainly do this for you and as each client's needs are different, we'll provide you with a quote based on your requirements and budget. However, our aim is to build a website that is easy for you to manage yourself.

Will there be additional costs?

Additional costs can occur but these are only third party costs such as when buying images from stock image websites. We'll provide you with a quote for your project which will give you a full breakdown of the costs for the design and implementation of the website (our fees). Once you’ve agreed the quote – the price will not change.

For any third party costs such as bespoke plug-ins and apps; professional photography, licensed photos, videos, or other digital content – we’ll always let you know in advance what the likely cost will be and recommend options suited to your budget. These third party costs will depend on the scope of the project and whether you need or want them.

How can you guarantee that my website will be fully optimised?

When the website is ready we'll show you the results of all the testing done before the website goes live. And also show you how the SEO is implemented and works in Google search.

How do I keep in touch with you?

You can contact us by phone; email; Skype; and Facebook - just take your pick! And if you’re local to us, we’ll arrange to meet face-to-face when needed. Providing a great customer service is important to us.  So be rest assured that you’ll never have to chase us for anything. We’ll give you regular updates as to how your project is progressing, and we’ll always be on hand to answer any queries.

What if I can supply my own copy and content?

We can write an engaging copy for you; it is a key factor in the overall quality and effectiveness of the website, but of course it's fine for you to supply your own. We can also work with you on creating the online content needed to complete your website, but if you already have existing content (videos, images,blog articles, etc) this is not a problem either. Our advice is that you ensure that the quality of the copy and content is targeted and aligned to your business.

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